Hellfish Posted July 30, 2008 Report Share Posted July 30, 2008 So I have 3 buckets of the Gulp alive and they leaked all over lost most of the juice and had the 4inch minnows liquid go grungy brown/black with a worse odour, so i contacted Berkley and this is what i got back Thank you for taking the time to contact us regarding your recent experience using one of our products. We always appreciate hearing from avid fishermen concerning the quality and performance of our products. There was an isolated issue with some of them leaking, but we have since made improvements to fix the issue. We have a long-standing reputation for producing the finest in fishing tackle. From the information you have provided, it would seem the product you were using was not up to the high standards that Pure Fishing anglers have come to expect. For this we sincerely apologize. Please send the defective product to: PURE FISHING ATTN: CUSTOMER SERVICE 1900 - 18TH STREET SPIRIT LAKE IA 51360 Make sure you put your return physical address inside with the product. Once we receive the product we will send out the replacement. We trust this new product will deliver the performance that has made Abu Garcia, Berkley, Fenwick, Mitchell, Johnson, Stren, Sevenstrand and Spiderwire the best in the fishing tackle industry. Thanks again for contacting us and voicing your concerns. We appreciate your interest and willingness to share your thoughts and opinions. The best in fishing to you, For contact information outside the USA please refer to the websites and go to About Us, contact us, scroll down to bottom of page for Pure Fishing addresses that are not in the USA and contact the one you will need. Thank you! This was a quick response back to me 2 days and they handled it beautifully no questions asked, so you may pay a little more for the product but at least you know you have great customer service behind it. Just thought i would share this with the public. Link to comment Share on other sites More sharing options...
Prairie Dog Posted July 30, 2008 Report Share Posted July 30, 2008 I love their product but every single bucket I have bought has leaked. It's nice to see they are replacing yours, but it would be even better if they improved the container design. Link to comment Share on other sites More sharing options...
Tom Chopin Posted July 31, 2008 Report Share Posted July 31, 2008 I left the styrofoam liner on mine. Just peeled back enough to get the baits out and haven't had any problems. You need that styrofoam to stop the leaks, similar to the rubber washer in the garden hose. Link to comment Share on other sites More sharing options...
Hellfish Posted July 31, 2008 Author Report Share Posted July 31, 2008 Hey Tom how goes it buddy??? The top was still on it peeled 1/4 back, they admitted it was a fault of theres and are taking full responsibility for it, so kind of a fyi for anyone who has experienced this that they will replace the containers witht he new ones Link to comment Share on other sites More sharing options...
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